Salary: ₱16000 - ₱18000 / month

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We are processing online applications! Over the phone for Initial to Final interviews.

Join us on our Virtual Recruitment Lobby every Mondays to Fridays from 9AM - 5PM. Get your initial interview on the spot and instantly join our recruiters by following this link on your device -

What you can look forward to:

  • PHP 12,000 signing bonus when you start on November 7, 14, 21, or 28, 2022
  • Competitive Compensation and Benefits package
  • Incentive Plan
  • HMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
  • Vacation and sick leaves entitlement
  • Weekends off fixed night shift schedule for most lines of businesses
  • Retirement Plan


As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Qualifications:

  • High School graduates with at least 3 months of Healthcare BPO / call center experience or Medical Allied course graduates with any BPO/call center experience.
  • Associate / Vocational graduates with at least 3 months of Healthcare BPO / call center experience or Medical Allied course graduates with any BPO/call center experience.
  • Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

To expedite the process of your application, please have your government numbers / ID ready (SSS, TIN, Philhealth, Pagibig) and NBI Clearance. For candidates applying for Clinical Operations, please also have your PRC and/or USRN license numbers / IDs ready.

Questions? Chat with us via Facebook Messenger at​ or send an SMS at 0917-6LEGATO

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Deadline: 07-04-2024

Click to apply for free candidate


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