Salary: Negotiate

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RESPONSIBILITIES:
  • Identifies the overall level of client satisfaction and aims to improve the total experience of clients.
  • Guides the business or the clients in the definition of the IT business plan
  • Regularly conduct client touchpoints to provide status of priority requests and drive the requirements and needed action items from clients
  • Manage the scope of releases of applicable systems in coordination with the business units and delivery units
  • Works with the business and ITG in defining priority levels for the clients’ system requests;negotiates with clients on issues related to resource contention and delivery dates
  • Handles the assessment and evaluation of BAU system enhancements requested by business units
  • Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
  • Monitors the lifecycle of clients’ system development and enhancement requests, and ensures that the client is aware of the status of the requests through regular touchpoint meetings and status reports
  • Provides consulting services by recommending new technology-enabled approaches to address business needs; participates in the cost/benefit analysis of technology solutions.
QUALIFICATIONS:
  • Bachelor degree - IT Graduate or any relevant courses
  • Has experience of account management for 5 years
  • Experience in project management
  • Willing to accept project based type of employment
  • Amenable to work in Taguig
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Deadline: 05-04-2024

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