Account Supervisor - Cebu

JPMorgan Chase & Co.

View: 104

Update day: 29-10-2022

Location: Cebu Central Visayas

Category: Sales

Industry: Capital Markets

Position: Not Applicable

Job type: Full-time

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Job content

Account Supervisor specializes in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).Description for Internal CandidatesAccount Supervisor (Team Lead) specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needsResponsibilities
  • First-line supervisor managing a team of specialists.
  • Responsible for assigning and setting workflow priorities, training and development and performance management.
  • Executes on business initiatives as directed and monitors daily performance against established metrics.
  • Drive process improvement and change management.
  • May serve as SME on larger cross functional projects.
  • Demonstrates people management skills and cultivates positive, inclusive work environment.
Qualifications
  • Minimum of two years leadership and management experience strongly preferred
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Must be willing to work and lead cross trained specialists across multiple service centers
  • Advanced proficiency with computer functions with MS Office Suite strongly preferred
  • High School Diploma or equivalent required, Bachelor’s degree preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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