Analyst, Legal Shared Services

ZENDESK, INCORPORATED

View: 106

Update day: 14-02-2024

Location: Makati City National Capital Reg

Category: Other

Industry:

Salary: Negotiate

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Job Description

Love helping people build better relationships? Passionate about delivering great service? Believe that there’s a better way to scale and grow a business? We have just the role for you.

Zendesk is looking for a Legal Shared Services Analyst. This position, based in our Manila office, is part of the Legal organization and will report to the Lead for Legal Shared Services. Who might be you? You are genuine. You listen to your customers. You strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective. You’re a true partner—for internal and external customers alike.

In this role, you will manage transactional workflow for Zendesk’s Legal organization, support the team, and help us provide exceptional service to our business partners. Meanwhile, you’ll continually look at ways to improve how things are done – and then put them into action!

Primary Responsibilities:

  • Conduct initial review of various customer, vendor and partner contracts and agreements, using a playbook of responses to highlight outstanding issues, and provide an initial response for further review within Legal

  • Become an expert in Zendesk Support, managing ticket lifecycle and workflow and communicating with internal business partners

  • Receive and review routinely requested customer needs such as filing of various types of agreements, document routing for signature, customer termination requests, marketing unsubscribe requests, certificate of insurance requests, and other account management transactional needs;

  • Provide access to various documents upon appropriate request from existing customers and sales representatives, including Non-Disclosure Agreements, Assignment Agreements, Business Associate Agreements and Data Processing Agreements

  • Own and manage an online filing repository containing the Legal Team’s relevant legal documents

  • Provide practical support and feedback to Zendesk Legal as it grows and works to automate existing legal processes

  • Assist in further optimizing/redesigning the transactional legal request management process and ticketing system.

  • Assist the Associates in keeping process documents up-to-date to ensure we’re applying changing processes and procedures appropriately

Knowledge, Skills and Abilities:

  • You have great communication skills and work well with others

  • You are a great team player who helps make everyone successful

  • You have exceptional time management skills

  • You demonstrate a passion for customer service in all that you do

  • You know your way around Google Docs and Microsoft Suite

  • You are a master of the details; You set priorities well and always follow through

  • Nice to have experience in financial services or other regulated industries, Spanish or other foreign language skills, and familiarity with data privacy legal considerations

Requirements:

  • BS/BA degree preferred with demonstrated at least 3 years of experience in a Shared Services role. Ideal candidate will have experience in a like role as a non-attorney legal or operations professional at an established law firm, accounting firm, technology company, or in-house legal department, with experience focusing on technology transactions as an additional plus

  • Experience with contract management, request management, document management, signature request coordination and record retention in a legal or shared services environment.

  • Experience with drafting, reviewing, maintaining, and filing a wide variety of contract and agreement types typical to a sales driven organization, with experience in the Software-as-a-Service industry as an additional plus

  • Superior verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect

  • Ability to own a process from start to finish and implement processes independently

  • Detail oriented and excellent organizational skills; accuracy is essential

  • Proven ability to successfully collaborate with diverse teams (Sales, Finance, Procurement and IT, etc.)

  • Resourceful, self-motivated and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities

  • Impeccable judgment and ability to balance the needs of the company, managers and employees

  • Strong mindset for continuous improvement and exceeding client expectations

  • Willing to work in a shifting schedule, including business hours in the US

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at ***************

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ********@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice

explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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Deadline: 30-03-2024

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