BPO Quality Assurance Senior Analyst | Accenture Cebu (EH 1747)

Accenture

View: 104

Update day: 29-11-2022

Location: Sultan Kudarat Caraga

Category: Other

Industry:

Salary: Negotiate

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Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

Responsibilities:
  • Develop and maintain quality audit processes
  • Review, confirm and report compliance with procedure requirements
  • Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
  • Creates error trend analysis, scorecards and propose immediate action plans to operations
  • Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required
  • Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and/or quality certifications using Accenture methodology.
  • Acts as point of contact for updates on policies and procedures
  • Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
  • Takes the lead in R&C audits and other third-party audits as necessary

Qualifications:
  • Graduate of bachelor’s degree
  • Undergraduates with relevant work experience are welcome to apply
  • At least 2 years’ experience in quality assurance, audit, or escalations in a BPO Industry
  • Must have at least 2 years experience in the BPO Industry
  • Supervisory experience handling QA is preferred
  • Training experience in TNA is an advantage
  • Experience in using data analytics systems and applications is a plus
  • Strong analytical, organizational and leadership skills
  • Proficient in Microsoft office applications
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
  • Willing to work in Accenture Cebu
  • Willing to go back on-site once recalled

Why join Accenture?
  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and conditions apply.
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