Cebu - Technical Care Representative

TDCX

View: 104

Update day: 25-02-2024

Location: Marikina City National Capital Reg

Category: Other

Industry:

Salary: 24000 - 35000 PHP / month

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Job content

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to
#BeMore!
Top reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 310+ industry awards
What is your mission?
  • You will help us deliver excellent service to our partner brands by performing these tasks:
  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and
  • offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Communicate positively with team members, customers, and other partners
Who are we looking for?
  • High School Graduate
  • Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts (morning, mid, & night shifts)
  • Can work in Cebu IT Park, Cebu City
  • With access to a quiet and secured room and at least 30 MBPS internet subscription
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours
*Terms and conditions apply
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Deadline: 10-04-2024

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