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Cebu - Technical Care Representative
View: 104
Update day: 25-02-2024
Location: Marikina City National Capital Reg
Category: Other
Industry:
Salary: 24000 - 35000 PHP / month
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Job content
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to
#BeMore!
#BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards
What is your mission?
- You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and
- offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
Who are we looking for?
- High School Graduate
- Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
- Good understanding of consumer electronics products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts (morning, mid, & night shifts)
- Can work in Cebu IT Park, Cebu City
- With access to a quiet and secured room and at least 30 MBPS internet subscription
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours
*Terms and conditions apply
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Deadline: 10-04-2024
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