Salary: Negotiate

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The Change Management Executive role will be in-charge of end-to-end management and handling of employee feedback that will feed into engagement activities related to the organizational transformation on Integrated Operations (iOPS) for the Customer Operations Group (COG). These activities will be aimed at culture building of the newly put together team. This role will also handle the planning, stakeholder engagement, and creation and deployment of the COG Academy designed to be an enabler for the adoption of the new processes and technologies within the iOPS Program.


Detailed responsibilities post discussion with respective HM to be listed here with clarity and preferably in bullet points. Example:

  • Stakeholder engagement for design & planning of the COG Academy (function-specific learning)
  • Deployment of the COG Academy courses with the help of the Learning Champions
  • Coordination and preparation of townhalls & focused group discussions
  • Maintenance of employee feedback mechanisms (survey, digital boards) and subsequent update of activities based on feedback
  • Coordination and execution of logistical requirements for change management engagement activities across different teams within COG, iOPS & Capgemini (CG)
  • Evaluation of engagement / activity effectiveness
  • Preparation of various materials and documentation for activities
  • Support in communications schedule management
  • Support for transfer activities to external partner teams (CG) and deployment of a successful partnership mindset
  • Support in other relevant pillars of the change management plan as needed


  • Bachelor’s degree holder with 2-4 years of experience in Project / Change management, and Learning & Development
  • Must have excellent communication and stakeholder management skills
  • Knowledge in design thinking or other problem-solving / process improvement methods
  • Amenable for a 1-year fixed term employ

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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