Salary: Negotiate

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A. ABOUT EXTEND YOUR TEAM

Who Are We?

Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!

At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.

We are a premium agency where you are not only "a VA in the Philippines" but a valued member of the team.

How are we different?

  • Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
  • Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
  • No Ghosting - We do not ‘ghost’ you and not pay
  • Monthly Support - We will check in with you regularly to make sure you are successful
  • Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

B. ABOUT THE ROLE

Expected Work Hours and Timezone

This is a full-time, permanent work-from-home opportunity. You are expected to work 40 hours per week, 8 hours a day, Mondays to Fridays with fixed weekends off and flexible working hours depending on your client’s needs.

As the Client Success Manager, you will provide excellence by:

● Create plans to address clients’ business needs

● Build relationships with key employees among customers

● Advise clients on best practices with managing a VA

● Schedule regular meetings with customers to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Prepare onboarding packages for both the client and the VA

● Welcome new clients and VAs

● Gather and process paperwork, like contracts and non-disclosure agreements

● Ensure new hires have technical assistance to properly set up their software

● Address new hires’ queries

● Coach and Train VAs as necessary

● Manage VA productivity and performance

● Create Job Descriptions for new requirements

● Source quality candidates

● Create client-requested reporting

Requirements

Do you have what it takes to be our Client Success Manager?

Consider yourself highly qualified if you have:

● Proven experience as a Relationship Manager or Account Manager

● Proven track record of meeting and exceeding targets

● Background in customer service

● Experience in project management and sales preferred

● Experience tracking relevant KPIs

● Proficient in GSuite, with working knowledge of Asana and **********

● A customer-oriented attitude

● Excellent communication and negotiation skills

● Problem-solving aptitude

● Ability to work well with a team

Benefits

What’s in it for you? These amazing benefits / perks await you!

As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.

  • Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
  • Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
  • Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
  • Be there with your family & loved ones in crucial times - whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
  • Get paid on US Holidays when your clients business is closed

Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):

  • Celebrate your special day with a delicious Red Ribbon birthday cake
  • Discounted monthly rate in Gold’s Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)
  • Free Eye Check-Up and discount on selected items in Sarabia Optical
  • Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
  • Discount codes from Grab

As we continue to grow. more benefits are being planned to be rolled out soon!

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Deadline: 10-04-2024

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