Collections Analyst
View: 104
Update day: 18-02-2024
Location: Valenzuela City National Capital Reg Muntinlupa City
Category: Other
Industry:
Salary: Negotiate
Job content
Who we’re looking for
Zendesk is seeking collaborative and detail oriented Collections Analyst to help handle our global customer accounts. We are looking for a collaborative teammate, a quick learner, motivated and enjoy working in a constantly evolving environment. Highly experience with doing Business to Business (B2B) collections with an understanding of an area of specialization; key accounts/hyper care account management; resolves a broad range of issues in creative ways.
What you’ll be doingHandles the high volume, sophisticated, hypercare and high risk customers portfolio daily via AR Aging report.
Reviews and investigates the detailed level of customer accounts invoices/credits/payments and memos.
Performing sophisticated reconciliations, coordinating and resolving customer’s disputes and issues based on Collection Policy and guidelines of the Company.
Work with Sales, Legal, Finance Ops, Renewals and other internal workforce to ensure proper coordination and escalation is addressed on the account and/or resolve billing issues which has an impact to the collection process.
Recommends Suspension, Cancellation, Write-off and Reactivation.
Adhering to Team and Individual collection targets and SLAs
What you bring to the role
5+ years of Collections/ Account Receivables work experience dealing with enterprise/ corporate international/ global companies.
Proven track record in collecting and resolving high value, sophisticated and problematic customer receivable accounts.
Ability to deal with ambiguity and change and have an inquisitive nature with a desire to understand and positively challenge and evolve processes.
Excellent communication, self-aware, transparent, congenial, open to feedback, curious and motivated to learn and master new skills.
Ability to develop a collaborative working relationships with key internal stakeholders to help drive revenue growth.
NetSuite, Zuora and High Radius tools experience a plus.
Flexible mentality, with willingness and ability to adapt to change, particularly regarding how and when work gets done.
Amenable to work at different working shifts - AMER (graveyard) & EMEA (mid-shift) including weekends & public holidays.
What you can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Flexible (Hybrid/In office) work environment with WFH equipments provided
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About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ********@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice
explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Deadline: 03-04-2024
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