Collections, Sr. Specialist
View: 101
Update day: 14-02-2024
Location: Malabon City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
Job content
Zendesk is seeking collaborative and detail oriented Collections Sr. Specialist to help manage our global customer accounts. The ideal candidate will have the ability to work as part of a team, be a quick learner, motivated and enjoy working in a rapidly evolving environment. A seasoned, experienced collection professional with a full understanding of an area of specialization; key accounts/hyper care account management; resolves a wide range of issues in creative ways. This job is a fully qualified, career-oriented position. The individual should be amenable to work at different working shifts.
Responsibilities
Manages the high volume customers portfolio on a daily basis via AR Aging report.
Reviews and investigates the detailed level of customer accounts invoices/credits/payments and memos via account reconciliation.
Conducts a regular call and emails to customers based on Collection Policy and guidelines of the Company.
Work with Sales, Legal, Finance Ops, Renewals and other internal workforce to ensure proper coordination and escalation is addressed on the account and/or resolve billing issues which has a direct impact to collection process
Recommends Suspension, Cancellation, Write-off and Reactivation.
Adhering to Team and Individual collection targets and SLAs
Participates & supports Process Improvements and Playbook updates, changes and revisions.
Assists with gathering support for all audit requirements, including pulling of documents
Required Skills
Typically has 2 - 4 years of related work experience and general knowledge within their functional area; or an advanced degree without work experience.
Proven track record in collecting high dollar and high volume accounts
Commitment to excellent customer service
Ability to deal with ambiguity and change and have an inquisitive nature with a desire to understand and positively challenge and evolve processes
Ability to work independently and meticulously
Excellent communication, self-aware, transparent, collegial and open to feedback
Ability to develop great working relationships with key internal stakeholders to help drive revenue growth.
Flexible mindset, with willingness and ability to adapt to change, particularly regarding how and when work gets done. Amenable to work at different working shifts
Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders
NetSuite, Zuora, High Radius and Cforia tools experience a plus
Cash Applications experience, a plus
Excellent verbal and written communication skills
Curious and motivated to learn and master new skills
Fun seeker and enjoys a good laugh
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at ***************
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ********@zendesk.com
with your specific accommodation request.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice
explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Deadline: 30-03-2024
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