COMMUNITY SUPPORT SPECIALIST
View: 104
Update day: 14-02-2024
Location: National Capital Reg Quezon City
Category: Other
Industry:
Salary: Negotiate
Job content
Main Roles & Responsibilities:
• Address customers’ concerns on both Cha Tuk Chak and Tuk Tuk Egg’s social media (Facebook, Instagram, Tiktok, and Email) messages, maintaining a 99% or "very responsive" response rate.
• Engaging with our customers on the platforms mentioned above through comments, tag replies, story reactions, and etc.
• Organizing all inquiries on FB and Google Sheet for proper tracking of FAQs and issues.
• Coordination with the marketing and operations team regarding important updates and concerns related to customers’ inquiries.
• Coordinate with Marketing Team regarding updates on the FAQ sheet.
• As the direct contact of customers who have access to their concerns and needs, you must also take part in brainstorming sessions for marketing directions.
• Other tasks directly related to the position.
QUALIFICATIONS:
• Has excellent communication skills; verbal & written.
• With at least 1 year proven experience in Customer Service.
• Can start ASAP.
• Experience in the food industry is a huge plus but is not required.
Work setup and schedule
• Remote with one (1) day reporting at our Pasig City office every Tuesday.
• Flexible but best if customers are assisted during business hours from 9:00AM to 6:00PM.
-Deadline: 30-03-2024
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