CSR - Quality Analyst | Pioneer Account

☞ Sitel Philippines Corporation

View: 101

Update day: 11-11-2023

Location: National Capital Reg Mandaluyong City

Category: Information Technology Consulting / Customer Service

Industry: IT / Telecommunications

Job type: Full Time

Salary: Negotiate

Loading ...

Job content

JOB QUALIFICATIONS

- Candidates who are at least 18 years old and above
- Completed at least two (2) years of college education
- Basic computer navigation skills
- Good command of the English language
- Willingness to work on shifting schedules

DUTIES & RESPONSIBILITIES

- Responsible for meeting contact center weekly and monthly goals.
- May be responsible for monitoring associates’ quality of phone and/or non-voice interactions, as well as tool usage to ensure high level of customer satisfaction and first call resolution.
- May be responsible for monitoring associates’ compliance to business rules and processes, and reporting them for feedback.
- May be responsible for reviewing associates’ sales outputs to ensure their quality and validity, reporting any breeches identified.
- May be responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting.
- May be responsible for reviewing customer satisfaction surveys for all clients and service types, complaints and commendations, tracking them onto a database to produce reports.
- Responsible for providing insights and making recommendations for quality improvements for manager/supervisor to coach their teams
Loading ...
Loading ...

Contact Information

Address: Mandaluyong, Metro Manila

Deadline: 26-12-2023

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...