Position: Associate

Job type: Full-time

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Job content

  • Ticketing knowledge and work through GDS queues
  • Communicating with airline partners, consolidators, and cross-department when needed.
  • Support our B2B customers in their Business Travels
  • Process ticket issuance, exchanges, and refunds in all GDSs (Apollo, Sabre, Amadeus)
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
  • Effectively answer concerns, inquiries raised via phone, chat, and/or email, providing product and service information, as needed.
  • Resolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough
  • Ensure customer satisfaction and provide professional customer support
Minimum Qualifications
  • At least 2 years of experience and knowledge in using GDS systems such as (Amadeus, Sabre, Apollo etc.)
  • Preferably with experience in a Travel Agency or Airline
  • Excellent communication skills: verbal and written
  • Flexible on work schedules
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