Position: Associate

Job type: Full-time

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Job content

Are you ready for a Career Jump?

Do you like to connect with people?

Do you like a role that is varied requiring you to offer a service on multiple levels?

We are looking for bright talent to join our amazing Mobile Account at Transcosmos McKinley Hill Manila!

Successful candidates will be responsible for handling service support calls, as well as promote and cross sell value added services to various customers!

Come and be a part of Transcosmos as we have a long history of over 45 years’ experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centres across 14+ countries, supporting over 30 languages and counting. Transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies.

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy, safe and encouraging work environment in the premium district of Mckinley Hill, Taguig.

As a Customer Care Agent you would be responsible for the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities in a fast paced, highly demanding and rewarding environment.


Minimum Qualifications:
  • At least high school graduate.
  • Good to excellent English communication skills.
  • Highly customer-focused.
  • 1 years’ experience in the BPO industry.
  • Flexible to work on a shifting schedule / Grave yard shifts.

If this sounds like you then apply within!

Key Benefits:
  • 15 days during your first year of service + Public holidays
  • Life And Accident Insurance
  • Medical Insurance
  • ERP Scheme

And then Fringe benefits upon regularization (6 months) are:
  • Sickness allowance of five (5) days per calendar year.
  • Healthcare Allowance
  • Vision Care Allowance
  • Regularization Allowance Payment up to 2K


Next Steps:

We are looking to fill this role as soon as possible and aim to come back to you within the next 14 days. If you are successful, you will be invited to an interview.

You must be eligible to live and work in the Manila to apply for this position and be in possession of a current work visa, Valid NBI (6 months to 1 year from date of joining). Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

And much much more!


Compensation Details:
  • PHP 26,000 basic salary
  • Non-tax allowances
  • 20% night differential
  • HMO benefits on your 1st day PLUS one dependent upon regularization (6mos)

We also reward our employees with great benefits including:
  • Life Insurance
  • Medical Reimbursements
  • Dental & Eyecare
  • Hazard Pay
  • 14th-month pay

On top of that, there are exciting campaign perks that you may receive!
  • Monthly Performance Incentives
  • Monthly Engagement Activities
  • Overtime Pay Rewards

Office Address:11th Floor, Commerce, and Industry Plaza Building, 1030 Campus Ave., McKinley Hill Cyberpark, Taguig City (we are located right beside Venice Piazza Mall)

We are currently in a Virtual Recruitment Process. For applicants, please ensure that you have a strong internet connection at home and a desktop or laptop for the skills exams and video final interview.
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Deadline: 25-03-2024

Click to apply for free candidate


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