Position: Entry level

Job type: Full-time

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Job content

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities
  • Job Objectives
To provide an exceptional assistance to our new & existing customers in various aspects, utilizing all available communication mediums - telephone, online chat, email & texthotline and thru personal interaction.Job ObjectivesTo provide an exceptional assistance to our new & existing customers in various aspects, utilizing all available communication mediums - telephone, online chat, email & texthotline and thru personal interaction.Duties And Responsibilities
  • Interacts with the customers, either face-to-face and thru various available communication medium -telephone, online chat, email & texthotline.
  • Provide customer with the necessary information to address inquiries regarding products and services
  • Deals and help resolve any emerging problem on products by clarifying the customer’s complaint; determining the cause of the problem and giving appropriate solution to solve the problem in courteously responsive manner.
  • Effectively manage large volume of incoming calls, text, chat or email.
  • Keep records of customer interactions; both the resolved and unresolved complaint
  • Ensure the unresolved complaint must be followed up to the respective support team for necessary solution within the day to give a prompt feedback to the customer.
  • Answer any product related concern to our official Fan Page.
Working Relationship and Roles
  • Demonstrate ability to interact and cooperate with all Company employees.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain Professional internal and external relationships that meet Company core values
  • Proactively establish and maintain effective working team relationship with all support departments.
Pre-RequisitesEducation:Graduate of any 2-year course preferably computer related.Training/ Experiences:Minimum of 6 months working experience with related working level. Without experience or fresh graduate are given a chance.Knowledge, Skills And Abilities
  • Effective communication - verbal, written, and listening skills.
  • Able to do multi-tasking
  • Knowledgeable on products and services
  • Good analytical and problem-solving skills
  • Adeptness to computer functionality
  • Must have the ability to work with patience and courtesy in customer relations
  • Ability to work independently.
Are you game?
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Deadline: 30-03-2024

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