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Customer Care Representative
View: 103
Update day: 14-02-2024
Location: Quezon City National Capital Reg
Category: Other
Industry: Computers Electronics Manufacturing
Position: Entry level
Job type: Full-time
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Job content
Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities- Job Objectives
- Interacts with the customers, either face-to-face and thru various available communication medium -telephone, online chat, email & texthotline.
- Provide customer with the necessary information to address inquiries regarding products and services
- Deals and help resolve any emerging problem on products by clarifying the customer’s complaint; determining the cause of the problem and giving appropriate solution to solve the problem in courteously responsive manner.
- Effectively manage large volume of incoming calls, text, chat or email.
- Keep records of customer interactions; both the resolved and unresolved complaint
- Ensure the unresolved complaint must be followed up to the respective support team for necessary solution within the day to give a prompt feedback to the customer.
- Answer any product related concern to our official Fan Page.
- Demonstrate ability to interact and cooperate with all Company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain Professional internal and external relationships that meet Company core values
- Proactively establish and maintain effective working team relationship with all support departments.
- Effective communication - verbal, written, and listening skills.
- Able to do multi-tasking
- Knowledgeable on products and services
- Good analytical and problem-solving skills
- Adeptness to computer functionality
- Must have the ability to work with patience and courtesy in customer relations
- Ability to work independently.
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Deadline: 30-03-2024
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