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Customer Experience Agent II - Pampanga
View: 106
Location: Pampanga Central Luzon
Category: Other
Industry:
Salary: Negotiate
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Job content
Education:
- College graduate with Bachelor’s degree (IT/Computer course) or other related technical fields
Relevant Experience:
- Practical helpdesk and customer support experience with work experience (IT/Call Center profession)
- Customer service and technical support experience
AREAS OF RESPONSIBILITY
- Attend inbound/outbound telephone calls, email, and chat by the standard operating procedure.
- Investigate, and manage customer expectations to maintain customer satisfaction.
- Meet and exceed personal/team KPIs.
- Record all data from calls according to the company’s standards.
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