Customer Experience Specialist – e-Commerce Account

TDCX

View: 106

Update day: 25-02-2024

Location: Marikina City National Capital Reg

Category: Other

Industry:

Salary: 24000 - 34000 PHP / month

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Job content

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
    • Earn up to 34K
    • 15% Night differential rate
    • 15 Sick Leave credits with cash conversions
    • 15 Vacation Leave credits with carry over
    • Internet and electricity allowance*
  • Comprehensive medical, insurance, or social security coverage
    • HMO benefits on Day 1 + one (1) free dependent after 6 months
    • Group life insurance starting on Day 1
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
As a Customer Service Representative (CSR), you will be working with our pioneering e-Commerce Account to deliver outstanding customer experience through phone and email
.
You will help us deliver excellent service to our partner brands by performing these tasks:
  • Provide friendly and efficient service
  • Be a first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Identify and escalate issues appropriately
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
Who are we looking for?
  • Must have completed at least 2 years in college
  • With at least 2 years Customer Service experience in the BPO industry
  • Strong verbal and written English communication skills
  • Experience working with Zendesk and/or a similar ticketing system is highly advantageous
  • Familiar with the latest e-commerce trends
  • Ability to work under pressure and adapt quickly to adverse situations
  • Amenable to work in rotating shifts (morning, mid, & night shifts)
  • Can work from home and in Ortigas Center, Pasig City or Sheridan, Mandaluyong City
  • With access to a quiet and secured room and at least 30 MBPS internet subscription
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours..
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Deadline: 10-04-2024

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