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Customer Experience Specialist – e-Commerce Account
View: 106
Update day: 25-02-2024
Location: Marikina City National Capital Reg
Category: Other
Industry:
Salary: 24000 - 34000 PHP / month
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Job content
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Earn up to 34K
- 15% Night differential rate
- 15 Sick Leave credits with cash conversions
- 15 Vacation Leave credits with carry over
- Internet and electricity allowance*
- Comprehensive medical, insurance, or social security coverage
- HMO benefits on Day 1 + one (1) free dependent after 6 months
- Group life insurance starting on Day 1
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
As a Customer Service Representative (CSR), you will be working with our pioneering e-Commerce Account to deliver outstanding customer experience through phone and email
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You will help us deliver excellent service to our partner brands by performing these tasks:
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You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide friendly and efficient service
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound phone calls, including urgent situations
- Identify and escalate issues appropriately
- Research information and troubleshoot problems using available resources
- Arbitrate in situations between users
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
Who are we looking for?
- Must have completed at least 2 years in college
- With at least 2 years Customer Service experience in the BPO industry
- Strong verbal and written English communication skills
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous
- Familiar with the latest e-commerce trends
- Ability to work under pressure and adapt quickly to adverse situations
- Amenable to work in rotating shifts (morning, mid, & night shifts)
- Can work from home and in Ortigas Center, Pasig City or Sheridan, Mandaluyong City
- With access to a quiet and secured room and at least 30 MBPS internet subscription
How to Apply?
Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours..Loading ...
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Deadline: 10-04-2024
Click to apply for free candidate
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