Customer Relations Officer - Urgent Hiring (CDO Branch)

View: 41

Update day: 25-01-2023

Location: Misamis Oriental Northern Mindanao

Category: Other

Industry:

Salary: Negotiate

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Job content

Job Responsibilities:

Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required Education, Skills, and Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
At least High school graduate
Willing to be assigned in HMR Cagayan de Oro Store.

Job Types: Full-time, Permanent

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