Customer Relations Officer - Urgent Hiring!

HMR Phils. Inc

View: 103

Update day: 19-03-2024

Location: Marikina City National Capital Reg

Category: Other

Industry:

Salary: Negotiate

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Job content

JOB DESCRIPTIONS:

  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Required Education, Skills, and Qualifications

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • At least High school graduate
  • Willing to be assigned in HMR Antipolo Store (on site).
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Deadline: 03-05-2024

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