Salary: Negotiate

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JOB DESCRIPTION:

  • Handles all members’ queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
  • Perform telemarketing or call to establish good relationship with existing and new member
  • Promotes products and provide quality services to achieve market dominance;
  • Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
  • Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;
  • Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.

JOB REQUIREMENTS:

  • Must have Excellent English communication and writing skills
  • Any combination of Telegu/Hindi language (verbal or written). This is required to support our India customer.
  • Minimum SPM level. Fresh graduate is encouraged to apply.
  • With Customer Service experiences is added advantage
  • Must be computer literate
  • Pleasant personality and service oriented. Preferably with an outspoken personality.
  • Must be open to working shifts (6.00 am - 3.00 pm; 2.00 pm - 11.00 pm; 10.00 pm - 7.00 am)
  • Able to handle demanding customers professionally
  • Able to handle work pressure
  • Able to adapt fast into new environment especially in a foreign country.
  • Wiling to work in Makati City, Philippines
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