CUSTOMER SERVICE ASSISTANT (HINDI SPEAKING)

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Location: San Juan City National Capital Reg

Category: Other

Industry:

Salary: Negotiate

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Job content

JOB DESCRIPTION:

Handles all members’ queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
Perform telemarketing or call to establish good relationship with existing and new member
Promotes products and provide quality services to achieve market dominance;
Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;
Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.

JOB REQUIREMENTS:

Must have Excellent English communication and writing skills
Any combination of Telegu/Hindi language (verbal or written). This is required to support our India customer.
Minimum SPM level. Fresh graduate is encouraged to apply.
With Customer Service experiences is added advantage
Must be computer literate
Pleasant personality and service oriented. Preferably with an outspoken personality.
Must be open to working shifts (6.00 am - 3.00 pm; 2.00 pm - 11.00 pm; 10.00 pm - 7.00 am)
Able to handle demanding customers professionally
Able to handle work pressure
Able to adapt fast into new environment especially in a foreign country.
Wiling to work in Makati City, Philippines

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