CUSTOMER SERVICE ASSISTANT (OFFICE BASED)
☞ Pacific Sea BPO Services, Inc.
View: 103
Update day: 25-02-2024
Location: Quezon City National Capital Reg
Category: Other
Industry:
Salary: Negotiate
Job content
Why work for PSP?
With 13 years of experience in the BPO industry in the Philippines; PSP is a great place to not only start your professional career, but also a place where experience matters.
What PSP can offer YOU is an opportunity to work in a multi-national company with 450 staff from different countries around Asia.
Job Responsibilities
- Handles all members’ queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
- Perform telemarketing or call to establish good relationship with existing and new member
- Promotes products and provide quality services to achieve market dominance;
- Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
- Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;
- Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.
Job Requirements
- At least College level / undergraduate
- CONVERSATIONAL ENGLISH SKILLS IS NEEDED
- Must be computer literate
- Must be open to working shifts
- At least 1 - 2 years experience in customer service in any field
- Pleasant personality and service oriented
- Able to handle demanding customers professionally
- Able to handle work pressure
- Able to work in Makati City
Deadline: 10-04-2024
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