Position: Not Applicable

Job type: Full-time

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Job content

Who is L’Oréal?

L’Oréal is the world’s largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L’Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl’s, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L’Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group’s mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

Why join us?

Being the world’s #1 beauty company, L’Oréal empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L’Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

We define success as making a positive, conscious impact. At L’Oréal, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone’s potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won’t ever want to forget.

What will you do?

As a Customer Service Manager,you will be assigned under the Operations Division and be expected to manage the following:

Key Job Accountabilities

Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines, projects etc.) while contributing to the economical performance of the Business Units.
  • Identify customer needs or customer segments and define the related strategy
  • Define in accordance with the Business Unit and the Supply Chain Director and the Customer Care policy and priorities.
  • Implement the organization, processes and resources needed for the Customer Service policy.
  • Set out and follow the performance objectives through the dashboards (customers service, cost to serve)
  • Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
  • Ensure the execution of the credit policy defined with the Financial and Controlling Director
  • Ensure the sharing and reliability of information related to the clients within the organization (Demand Planning, physical distribution, sales, controlling)
  • Recruit, develop and manage his/her team taking care of the know-how transfer and the development of expertise.
  • Implement organizational changes for the expert Business Owner
  • Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country. Animate and train the Supply Chain community to the best practices and tools related to his/her area of expertise.
Who are we looking for?
  • A graduate with a highly preferred degree in Industrial Engineering, Business, or equivalent
  • Displays sensitivity to L’Oréal’s “Metier”
  • Has at least 2-5 years’ work experience
  • Strong leadership skills: Strategic, Vision and Drive
  • Embodies excellent stakeholder management skills and the ability to collaborate with multiple stakeholders
  • Deeply passionate about beauty and wants to build a career in the beauty and cosmetics industry
  • Has strong operational and management skills
  • Exhibits excellent communication skills, both written and oral
  • Driven, proactive, structures and analytical
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