Position: Mid-Senior level

Job type: Full-time

Salary: Negotiate

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Job content

We’re Hiring

The Bilingual Customer Service Representative assists plan members with their concerns or complaints and provides the necessary information and education to resolve concerns.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Duties and Responsibilities:
  • Explain the plan’s procedures, protocols, benefits, services, and any other necessary information to the members who telephone or visit the Member Services Department.
  • Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.
  • Answer all incoming member phone calls within the department’s goal timeframe.
  • Document every incoming call during the course of the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.,)
  • Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint/Grievance Policy and Procedure.
  • Make all attempts to resolve all member disenrollment/cancellation requests, complaint/grievances, and assist the member with their questions or concerns and following up as appropriate.
  • Assist with Member Outreach programs and implementations as needed.
  • Foster good corporate relations by practicing good customer service principles (i.e., positive attitude, helpful, etc.).
  • Perform other duties as assigned by Department Management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education: At least College Graduate.
  • Languages: Must be able to speak both English and Vietnamese
  • Other Qualifications:
  • Amenable to work Onsite in BGC Taguig.
  • Amenable to work in a Nightshift/Graveyard schedule.
The Perks
  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits
What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

Data Privacy Notice.

Please read our Data Privacy Notice shown on this page https://ubiquity.com/privacy-notice-philippines/ to know more on how Ubiquity handles your personal information. By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice.

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