Customer Service Representative

☞ Littelfuse Phils., Inc.

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Location: Batangas Calabarzon & Mimaropa

Category: Other

Industry:

Salary: Negotiate

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Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

CUSTOMER SERVICE REPRESENTATIVE

Maintains and increases customer loyalty by supporting customers from ordering through to delivery. Works with customers to overcome barriers to provide best in class customer support.

About the job:

  • Performs order handling process including receipt of order, adjustments and cancelations. (40%)
  • Builds strong customer relationships, through proactively informing customers on order status. (30%)
  • Point person for internal inquiries - order management and SAP activities. (20%)
  • Conducts on-board training and assessment, refresher course on standard order management procedures. (10%)
  • Other duties as assigned.

About you:

  • Education: Bachelor or university degree
  • Experience: One to two years of experience
  • Knowledge of MS Office
  • Strong analytical skills
  • Strong communication skills
  • Experience with SAP preferred
  • High attention to detail

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork and Results Driven – supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including work from home, flexible working hours as well as development opportunities like internal Lean Six Sigma Certification.

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