Customer Support Representative | Cebu

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Location: Quezon Calabarzon & Mimaropa

Category: Other

Industry:

Salary: Negotiate

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Job content

Job Description

The Customer Support Representative is responsible for:

Communicate with partners to understand their needs and explain partnership value.
Build relationships with partners based on trust and respect.
Collaborate with internal departments to facilitate partner’s fulfillment.
Collect and analyze data to learn more about consumer behavior.
Keep accurate records pertaining to inventory and account notes.
Maintain updated knowledge of company products and services.
Resolve complaints and prevent additional issues by improving processes.
Identify industry trends.
Act as a client advocate with a focus on improving the partner experience

Minimum Qualifications

Bachelor’s degree in sales, communications, or related field.
Exceptional verbal and written communication skills.
Ability to understand, synthesize, and communicate results/data to clients.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others.
Understanding consumer behaviors and industry trends.
At least 1 year of work experience specializing in Sales/ Product/Project Management / Advertising / Marketing.
Project-based
Applicants must be located in Cebu

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