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Digital Account Manager (US Shift)
View: 101
Update day: 20-02-2024
Location: Quezon City National Capital Reg Mandaluyong City Marikina City Caloocan City
Category: Marketing / PR
Industry:
Position: 1-4 Years Experienced Employee
Job type: Full-Time
Salary: Negotiate
Experience: 3 years
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Job content
PURPOSE
The role is a vital contributor to the Accounts/Service Delivery Team by creating, maintaining and enhancing relationships with clients. He or she is expected to have proven time and personnel management skills, critical problem-solving skills, out-of-the-box thinking, exceptional communication, a good sense of urgency, and prioritization. Ultimately, the role shall be responsible for commitments and deliverables to clients through constant communication and proper setting of expectations.
PRIMARY RESPONSIBILITY
The primary responsibility of the role is to maintain relationships with clients and coordinate specialists working on their campaigns. To maintain relationships, account managers are expected to:
- Meet regularly with clients, developing and maintaining effective professional relationships with them
- Keep clients up-to-date on their campaigns’ progress through discussions on results, reporting, and other issues
- Work with specialists and the operations manager to coordinate and monitor the fulfillment of work done for each campaign
- Provide input and advice in the enhancement and evolution of the digital marketing campaigns, and presenting solutions that may lead to upselling of additional services
- Learn about their client’s business, industry, and strategic goals
POSITION REQUIREMENTS
- Minimum three (3) years experience in Account Management, Customer Service, or Sales
- College Graduate of Business Administration, Commerce, Marketing or equivalent or combination of education and relevant work experience
- Has a strong sales history with measurable performance standards in conversion, margin and overall revenue
- Good working knowledge of current internet technologies such as Customer Lifecycle Management Tools.
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- Ability to communicate across all employment levels (staff or managers)
- Strong organizational skills, attention to details, critical thinking and learning abilities
- Excellent presentation skills with confidence presenting findings, analysis and information
- Exposure to SEO, Paid Media, and/or Web Development is an advantage
- Work experience with e-commerce companies (.com’s) is an asset
- Experience in working with western cultures (either as employers and/or as clients) is an asset
- Exposure to a programming language is a plus.
- Willing to work on a fixed US shift (9 PM- 6 AM)
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Deadline: 05-04-2024
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