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Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Engineer I, Technical Services, you will provide primary technical support to Copeland Service Engineering customers via phone, email, and portal/online. You will promote a world-class customer experience by providing Original Equipment Manufacturers (OEMs), wholesalers, contractors, and end users with timely and accurate technical solutions and applications and delivering professional services.

In this capacity, you will help the organization by providing excellent technical support and services to our customers. This is done by troubleshooting problems or acquiring service requirements from Refrigeration products and Building Facilities controllers and achieving a satisfactory resolution with customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines!

In this role, you will:

  • Provide technical assistance to all customers, OEM customers, and sales through phone, email, and chat.
  • Provide professional services and technical support for Emerson Copeland products.
  • Conduct application reviews and technical and quality reviews of products.
  • Monitor application engineering bulletin creation, review, and maintenance.
  • Perform other functions that may be deemed necessary to deliver the output guided by the company’s vision, mission, and employee policies.

For this role, you will need:

  • Bachelor’s degree in Mechanical Engineering with knowledge of HVACR.
  • 1-2 years of hands-on experience in the field of HVACR, including controls.
  • Experience in Refrigeration Rack Systems and Supermarket Refrigeration systems.
  • Basic understanding of electrical circuits and can interpret circuit diagrams.
  • Basic computer hardware, software, and networking (IT) skills.

Who you are:

You are proficient in English communication skills, both written and verbal. You can efficiently function both independently and as a teammate while maintaining a positive energy level in an environment of constantly shifting demands. You’re a proactive self-starter with a high level of commitment to exceeding expectations. You are willing to work on shifting operations, including weekends with scheduled days off, to support the assigned business and customers.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you will be given the opportunity to make a difference with the relevant and critical work you do in supporting long-term value creation for Emerson’s business platforms and business units.


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