Update day: 31-01-2024
Salary: ₱18000 - ₱21000 / month
Bringing smiles is what we do at TTEC… for you and the customer. As a site-basedChat Customer Service Representative at Santa Rosa, Laguna,you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna.
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat or voice services including calls, emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Connect and resolve issues with customers using written and verbal communication
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- Completed Senior High School or with post-secondary education
- At least 6 months customer service experience in a BPO setting and/or banking, retail, customer electronics industry
- Great verbal communication and business writing skills
- You lead by example and work with your team to contribute to the overall success of your client program
- Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/phl/ for more information.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You’ll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Click to apply for free candidate
⏰ 18-03-2024🌏 Occidental Mindoro, Calabarzon & Mimaropa
⏰ 16-03-2024🌏 Oriental Mindoro, Calabarzon & Mimaropa, South Cotabato
⏰ 22-03-2024🌏 Cavite, Calabarzon & Mimaropa
⏰ 12-03-2024🌏 Surigao del Sur, Batangas, Calabarzon & Mimaropa
⏰ 19-03-2024🌏 Laguna, Calabarzon & Mimaropa
⏰ 12-03-2024🌏 Laguna, Calabarzon & Mimaropa
💸 FROM⏰ 19-03-2024🌏 Calabarzon & Mimaropa
⏰ 19-03-2024🌏 Laguna, Calabarzon & Mimaropa
⏰ 19-03-2024🌏 Cavite, Calabarzon & Mimaropa, Albay
⏰ 19-03-2024🌏 Calabarzon & Mimaropa, Cavite, Pampanga