Get hire as TSR and earn up to 23k* | Pasig
☞ IBEX Global Solutions (Philippines) Inc.
View: 104
Update day: 07-03-2024
Location: Quezon City National Capital Reg Marikina City
Category: Other
Industry:
Salary: Negotiate
Job content
IBEX Silver City (Pasig) is conducting over the phone interview and accepting walk-in applicants! What are you waiting for? Apply now!
What awaits you at ibex?
Extensive HMO coverage for you and your dependents
Non-Taxable Allowance on top of your Basic Salary
Excellent Program Incentives based on performance
Group Life Insurance
30 Service Incentive Leaves (Paid Time Off)
JOB DESCRIPTION
Providing friendly, personable, and timely support to our customers via CRM Tool, live call, e-mail, and chat-based services
Understand Client Products and Services
Make decision according to the defined Policies and Procedures related to client products and services
Identify improvement opportunities in work flow and suggest solutions
Interface effectively with other internal and client teams
Respond to customer inquiries through live call, chat, or email
Resolve customer inquiries quickly and effectively via live call, chat, and email based on the scope of work
Assisting with customer orders and account issues including but not limited to cancellations, returns, and shipping issues
Collaborate cross-functionally and escalate policy, product, and technical issues when appropriate
Utilize available resources to identify appropriate solutions for customers
Identify and escalate emerging product or customer dissatisfaction issues
Maintain a positive attitude in a team-oriented environment
Qualifications
Completed at least 2 years in college with no back subjects
Excellent written and verbal communication skills
Typing proficiency of at least 40 words per minute with minimum of 85% accuracy
Basic computer navigation and technical skills Advanced problem-solving skills
Ability to Multi-task
Excellent interpersonal and communication skills
Excellent customer service skills while maintaining high quality standards
Ideally with advanced Google chrome suite skills
Ideally with advance knowledge of ZenDesk and ZenDesk Talk
Ideally with experience using Chat software
Visit us at 3/F Silver City, Frontera Verde, Pasig City
- Looking for candidates available to work on weekdays, Saturdays and Sundays
- No experience required for this role
Deadline: 21-04-2024
Click to apply for free candidate
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