Job type: Full Time

Salary: Negotiate

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Job content

JOB QUALIFICATIONS
- Graduate of any Bachelor’s / equivalent degree or with at least 1 years relevant working experience
- Worked with a team and acted as a good team player
- Performed primary support role for small to large customers, with one or more services or technology area
- 1 to 2 years’ experience in IT Management & High availability concepts and 24/7 shifting environment
- Relevant experience in providing support to customers using incident, requests, problem and change management
- Acts with urgency and responds well to issues
- Excellent attendance and punctuality required
- Willing to work in a shifting schedule
- Willing to work during Holidays
DUTIES & RESPONSIBILITIES
- Act as a technical consultant on all customer interaction (call, email, chat), treating each contact as an opportunity to provide customer satisfaction 
- Provide Applications support and guidance on features, functions, and use of products and versions 
- Incident and Service Request fulfillment by ensuring the approved process is completed or dispatching to Customer’s service provider to complete the process. 
- Solution adoption consultation assists in minimizing risk due to change in Customer environment impacting Customer Users’ experience with and/or expectation of IT. 
- Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call or email to the
appropriate resolution group 
- Escalation and management of calls and emails to agreed service levels 
- Identify, analyze problems and recommend improvements identified in their own area of responsibility and implementing those with a recognized business benefits 
- To undertake such other tasks that may be assigned which is consistent with the nature of the job and its level of responsibility.
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Contact Information

Address: Manila, Metro Manila

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