Position: Assistant Manager/Manager

Job type: Full-Time

Salary: Negotiate

Experience: 3 years

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Job content

Job Description:
  • Manages multiple projects
  • Understanding of budgeting and staffing
  • Manages quality improvement processes
  • Understands call center trends and reporting
  • Strategic and visionary in approach to issues; innovative problem solving skills
  • Working knowledge of company objectives
  • Customer service driven
  • Ability to build strong client/customer/staff relationships
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Primary point of contact relative to processes, tools and staff.
  • Develops and ensures daily execution of processes and support to the Sup/Leads for each department.
  • Provides data intelligence relative to team-wide behavior opportunities.
  • Leads improvement initiatives in conjunction with operations, training and accountt management
  • Performs other related duties and assignments as required and as assigned
Required Skills:
  • Must be detail oriented
  • Willing to work extended hours and or weekends when needed
  • Strong skills in handling constant change
  • Work in Harmony with others
  • Excellent service skills (timeliness of delivery and quality)
  • Experience with Microsoft based technologies
  • Willingness to face new challenges daily
  • Ability to effectively communicate both verbally and written, with all levels of staff and management
  • Strong organizational and time management skills
  • Strong interpersonal and customer service skills
  • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
  • Sound reasoning ability together with strong problem solving skills
  • Ability to view a computer monitor for several hours at a time
  • Able to work with little to no supervision if necessary
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