IT Dispatcher

ConnectOS

View: 38

Update day: 25-01-2023

Location: Oriental Mindoro Calabarzon & Mimaropa

Category: IT - Software

Industry: Technology Information Internet

Position: Not Applicable

Job type: Full-time

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Job content

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in

your career journey with us! We’ll provide you with a professional support structure and benefits to

ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high

performers are frequently invited to visit their colleagues internationally for professional

development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing

industry leader with an exceptional company culture, we’d love to hear from you:

recruitment@connectos.co

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in

your career journey with us! We’ll provide you with a professional support structure and benefits to

ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high

performers are frequently invited to visit their colleagues internationally for professional

development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing

industry leader with an exceptional company culture, we’d love to hear from you:

recruitment@connectos.co

Responsibilities:
  • Supervise the service desk and all tickets on it.
  • Answer incoming calls – assign new tickets or update notes/schedule on existing tickets
  • Be on top of tickets entering the service desk and the process of moving them along, assigning and scheduling them appropriately, escalating them if needed, and getting them completed.
  • Ensure that all tickets have correct notes, categories, and statuses.
  • Escalate to senior technicians or management any tickets that cannot be solved by the processes in place.
  • Communicate with the client regarding a ticket’s progress, as well as chasing updates about things the clients need to do on their end for the technical team to do their next steps.
  • Manage the progress engineers are making with resolving tickets and keeping the number of open tickets as low as possible.
  • Review all tickets according to the standards set by management and hold engineers accountable to those standards.

Benefits

Standard Job Benefits:
  • HMO on Day 1
  • Paid Time-Off
  • Quarterly Sick-Leave conversion
  • Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
  • Equipment provided

Standard Job Highlights:
  • Work-life balance
  • Career growth and development opportunities
  • Stable organization and industry leader
  • Collaborative and fruitful company culture
  • Sign-On Bonus (if there’s any)
  • Permanent WFH Set-up (if applicable)

SALARY RANGE: PHP XXXXX – XXXXXX
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