IT Service Helpdesk (with SAP ERP experience)

Wipro Philippines Inc.

View: 106

Update day: 29-11-2022

Location: Cebu Central Visayas

Category: Other


Salary: Negotiate

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Job content

Main Responsibilities:
  • Remote multi-language support for user community of an international business operating in 120 countries worldwide;
  • Work in close cooperation with 3 other support hubs, located in Philippines, St Petersburg Russia and Guadalajara Mexico
  • Frontline support capable to resolve 70% of inquiries and relevant escalation to the next support levels in the areas of specialization, such as:
  • SAP ERP system
  • Global corporate applications (Service-Now, Oracle CRM, Qlik, Concur etc.);
  • Workplace Support (Microsoft products and Office 365 cloud solutions, standard desktop and mobile hardware/software)
  • Global infrastructure solutions (Skype IP telephony & Genesys, Polycom VC, Pulse Secure, corporate WAN, LAN and WWAN).
  • University Degree or undergraduate, preferably in Computer science or related areas
  • Upper-Intermediate English, other language is a plus
  • IT experience is a plus (MS products, Networks etc.)
  • Willing to help, Customer-oriented attitude
  • Active Listener able to express ideas clearly
  • Accountable and driving results
  • Able to learn fast
  • Analytical skills

Skills and Competencies
1. Willing to help - not just solve an incident, want to help others, not because "it’s their job"
2. Consistent/Rational Thinking - crucial to develop analytical skills and become a good troubleshooter
3. Ability to learn fast
4. Listen well
5. Express yourself clearly
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