Learning Program Analyst

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we’d like to hear from you. Working Arrangement Hybrid Job Description Learning Program Analyst If you want to work with a team of great people; if you want to learn and be inspired by great leaders; and if you want to challenge yourself to make an impact with what you do; join us in the Global Learning team in Manulife.

This role will provide overall support to Global learning programs through data analysis and managing learning administration and communications. This person will work with the COE’s, Training Vendors and facilitators, Learning Operations, Business Solutions and other support groups to ensure that all programs are in place and running as planned, and to inform program effectiveness through data analysis. This is a global role which requires flexibility in working hours.

Responsibilities include: Program Operation: Work with Learning Experience and Operations team to manage learning requests, create or curate courses, and test online learning content within the LMS and LXP Work with Program CoE and Program facilitators to establish training schedule Work with Program CoE and Learning Operations team to develop and set up custom emails/communication to participants on the learning system(s) including pre-work, pre-session reminders, post work, etc.

Support learning logistics and administration such as setting up MS Teams breakout rooms, Survey Links, managing Mural boards (duplicate, archive, etc), sending calendar invitation etc. Support communications to seek for nomination and on program inquiry or requests Learning Program Analytics: Develop metrics and uses tools (Power BI) to measure the effectiveness of programs (KPI, ROI, Impact etc.) that support organizational development Develop and maintain data reports from different sources (Compass & Pursuit) to inform progress of learning programs against targets (month on month completion, by segments, geographical location, NPS, list of Directors/AVP+ group, etc) Analyze all learning data points for global programs to identify gaps, risk, success, progress and trends as well as opportunities for improvement Work on and generate monthly, quarterly and year end reports Visualize results of analyses in the form of graphs, charts, tables, and scorecards etc.

Others Work with translation vendors to initiate translation of training materials as necessary Maintain and align everyone (Learning Coordinators, all facilitators & Learning CoE) on the learning operation processes so that pre and post training activities are completed seamlessly Create, document and maintain relevant processes or analytic documentation Qualifications: Working experience in sizable global organization is preferred Fluency in Business English (Spoken and Written) 3+ Years of experience in learning and develop or data analytic areas Learning Management System (LMS) administration or Learning Experience Platform administration experience – any type of LMS or LXP Previous work experience in applying analysis to HR and business outcomes Strong Analytical skills – has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions Strong ability to attend to details, modify approaches in consideration of practical concerns, and accept and adapt to sudden changes in priorities Remote collaboration tools experience – Teams, Zoom, Mural etc. This role will report into the Global Learning COE

What motivates you? You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone. What can we offer you? A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance.

Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together.

Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation

We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe.

We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK.

Manulife can be found at ************* One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at *************** Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ***********@manulife.com.