Merchant Operations Staff

Dragonpay Corporation

View: 101

Update day: 25-02-2024

Location: Marikina City National Capital Reg

Category: Other

Industry:

Job type: Full-time

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Job content

Salary: P18,000 - P20,000/ monthly

Work On-Site, Marikina City

The role essentially will be to assist potential Merchants with on board journeys. Disclosure of requirements based on a merchant’s interest on specific or all products and services is at the forefront to achieve merchant onboarding success. Close working relationship with different sales groups, backend operations, compliance, and legal departments to ensure seamless and effortless onboarding experience is attained.

Vetting Merchants for onboarding

  • Act as owner of onboarding process of merchant from front to back, managing documentation collection and KYC process
  • Verify Legal Entity of Merchants using sources such as GIS, Audited Financial Statements, and other documentation to assert merchant’s entity integrity.
  • Verify the identity of owner of the business
  • Confirm legitimacy of the merchant/business, including checking website functionality and the length of time the merchant has been operating their business
  • Conduct assessment of the Merchant’s products/services to ensure they are compliant with approved product and/or service categories
  • Facilitate Level 1 Risk and Compliance reviews, leverage against internal policies and highlighting potential red flags for more detailed or escalated review

Enabling for successful onboarding

  • Verify the merchants’ bank details
  • Facilitate the setup of Merchant accounts
  • Warrant all relevant information has been double-checked and is accessible through CRM as the Onboarding process progresses
  • Liaise between Onboarding, Sales and IT to ensure the Merchant receives relevant communication throughout onboarding process
  • Ensure seamless merchant Account activation
  • Oversee onboarding pipeline to identify process improvements and opportunities to progress customers sitting idle in the pipeline
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Deadline: 10-04-2024

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