Salary: Negotiate

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PDN Transition & CI – SEAA – Integrated Planning

Job ID: R-39281 Category: Operations Location: City of Taguig, Metro Manila Date posted: 06/08/2022

Main Purpose of the Job:

In this new role you will be working with our SEAA iOPs Team and selected Partners to deliver value across all customer operations activities from promo planning through to collection of cash. Your role will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes.

This is an exciting opportunity to play a role in the SEAA iOps transformation and to ensure the successful role out and ongoing performance of iOps across SEAA

The successful individual will:

  • Own the execution and adoption of the iOPs capabilities and enablers across the pillars within SEAA
  • Drive the continuous improvement agenda with our Partners
  • Support Transition Management for SEAA iOPs
  • Help craft the Transformation roadmap over the next 2-3 years to ensure value delivery

Key Accountabilities:

Owns execution and adoption of the capabilities & enabler roadmap across pillars within the geography in coordination with global PEX, IT, Country Performance Delivery and Governance Manager, and Country teams

  • Address adoption issues and outside system work-arounds
  • Work with global pex and IT teams for any CR requirements
  • Benchmark usage and effectiveness relative to other sites / markets
  • Drives process-based / capability-based governance and benchmarking within geography
  • Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations

Owns the continuous improvement agenda in collaboration with partners and country

  • Drives governance to ensure right prioritization of initiatives across markets
  • Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework
  • Cross pollinates learnings / experience from within organization into our partner operations
  • Identify Best Practices - External and Internal. Explore emerging trends and actively seek opportunities to - SIMPLIFY, ELIMINATE, AUTOMATE, CONSOLIDATE, CENTRALISE.

Supports transition management for countries moving into IOPS

  • Coordinates with country and partner transition teams to ensure vertical ramp-up of operations
  • Drives governance and holds partner accountable for the delivery of commitments during transition phase

SPOC for global process excellence team into the geography

  • Drives prioritization of C&E execution within the geography in alignment with global team
  • Represents markets within geography in global process / capability discussions and community of practices

Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

Experience and Qualifications:

  • Bachelors Degree Required
  • 6+ years of relevant business/project management experience that includes holding people accountable (peers, leaders and external stakeholders) for delivery of E2E (end to end) processes
  • Strong business acumen and customer centric mindset
  • Demonstrable Agile mindset and capabilities
  • Ability to drive change
  • Team leadership experience
  • Ability to work effectively in both independent and diverse multi-task team environments
  • Experienced in leading/working with virtual teams and driving performance across a diverse mixture of cultures.
  • Strong English language skills written and spoken
  • Six Sigma Black Belt


  • Successful history of Business Partnering within SEAA
  • Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability would be highly desirable
  • Operational experience in one or more process areas
  • Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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