Salary: Negotiate

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This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.

  • Monitors queue real-time
  • Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
  • Assists during downtime
  • Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
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Deadline: 17-03-2024

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