RTA Specialist (Real Time Analyst)-Healthcare

Tech Mahindra Limited

View: 98

Update day: 23-01-2023

Location: Cebu Central Visayas

Category: Other

Industry:

Salary: Negotiate

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Job content

Responsibilities

  • Analysis – Strong Analytical skills
  • Should be able to handle & achieve the departmental requirements
  • Maintaining secrecy of data
  • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
  • Should be open to change, Multi-tasking skills
  • Ability to manage real time queues and skill changes
  • Communication between Team Locations to effectively manage the staff
  • Ensure is able to effectively manage floor discipline
  • Ability to think on toes and take accurate decisions which will help in meeting the service goals

Requirements

  • Good knowledge of MS Excel & other MS Office Applications
  • Should have good Knowledge of Avaya CMS
  • Ability to think strategically and work in terms of business opportunity and growth
  • Candidate should be ready to work in a 24*7 environment
  • Ability to handle pressure and a natural go getter
  • Should have minimum exposure in Call Center environment for 2 years
  • With at least 1 year experience in Real Queue Management
  • Knowledge of Scheduling should have understanding of basics in Scheduling
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