Sales Operations & Commissions Supervisor

☞ REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

View: 106

Location: Valenzuela City National Capital Reg

Category: Other

Industry:

Salary: Negotiate

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QUALIFICATIONS:
  • Must be a college graduate; Bachelor’s degree in Business & Finance, Information Technology, Computer Science, or other related fields preferred but not required
  • Must have knowledge and experience in end-to-end sales operations work and calculation of sales commissions
  • Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
  • Must be proficient in managing analytically rigorous initiatives
  • Must have a keen eye for details and the ability to manage data with accuracy and completeness
  • Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
  • Must be dynamic or capable of balancing multiple priorities in various work areas
  • Must be willing to work night shift
  • Advanced skills in MS Excel
  • Proficiency in MS Office suite and web-based applications
  • Working knowledge in sales commissions platform e.g. NICE is a plus
  • Full-Time position(s) available.
JOB SUMMARY:
The Sales Operations Supervisor is responsible for providing leadership to a team of sales operations analysts, sales commissions, and tracking specialists. This position must oversee the day-to-day tasks and deliverables and see to it that the team meets expectations and requirements set by the business unit stakeholders. This position is also responsible for the performance and development of the team.
Accountabilities:
• Develops local talent on sales operations; manage knowledge transfer from the US team to the local team as well as cross-skilling or training within the local team
• Establishes key metrics to measure the team’s performance and the development and effectiveness of operational processes
• Collaborates with the US business unit stakeholders to ensure SLAs are established and exceeded
• Constantly challenges the status quo, explores, and implements best practices in all aspects of sales operations and analytics
• Documents all processes to ensure business continuity
• Promotes and facilitates an organization of continuous process improvement
• Attracts, recruits, and retains top talent; Motivates and leads a high-performance sales operations and analytics team
• Sets examples for staff in areas of personal character, commitment, organizational skills, and work habit
• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
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