Update day: 21-02-2024
FSM and ISM
Ensures all transactions of FSP and ISM are invoiced accurately and in a timely manner.
Provides internal reports pertaining to the list of accounts being serviced per month vs target and update the sales team and other internal parties on the monthly transactions.
Coordinates between the sales team and internal stakeholders to ensure that commitments to customers are being delivered and invoiced
Escalates to the Customer Service Manager and the District Manager or Sector Leader any concerns in servicing or delays in the service reports from the third party service providers not addressed within 48 hours.
Identifies any gaps in the process that cause delays or hinders the smooth processing of transactions – from the receipt of the service billing, to invoicing and countering. Work with the internal teams (Customer Service, Credit Control, Sales) to resolve these gaps.
Follow up sales processes like customer code creation, salesforce update, special projects, sales inquiry monitoring and concerns, delivery and installation.
Data ManagementAssists with data collection for trend / data analysis.
Maintains database of all business related documents, including customer contracts and agreements, and spreadsheets
Maintains and updates sales and customer records
Prepares monthly reports via excel and/or power point presentation that would help in the business in developing action items and decisions
Works with internal stakeholders to coordinate and ensure the timely delivery of committed action item.
Follow up with C&C and CSG- Billing documents as per required on a weekly basis
Enters required information in the report and/or database with 99.5% accuracy
Submits required files to the stakeholders as per schedule
Prepare Statement of Accounts, CTC and Credit Memo as required
Monitor of Monthly Aging of FSR accounts and recommend to stop service or pullout of units if needed coordination to TCS, TM/STM, KAM, DM/SM and C&C
Prepare letter of Stop Service and Disconnection Letter in coordination to Sales Team
Follow Up Collection and reconcile over dues.
Sales updates, daily activity reporting is monitored and tracked properly using the platform or google sheets.
Conducts follow ups and coordinates between Sales, Customer Service, and Supply Chain on urgent invoicing and delivery requirements
Monitors weekly or monthly salesforce reviews and forecast reviews on S&OP &
Conducts necessary follow up with the team on compliance
Assists Sales and Marketing Teams on special projects, reports and other job related tasks to include sample requests, product labels in collaboration with Marketing
Provides support to any key customer presentations or other job related ad-hoc duties
Supports the Sales Team in any miscellaneous administrative duties.
Price Increase follow up with sales and ensure compliance
Monitoring / Tracking of platform changes
Pullout of samples
Lead management to all sectors
Performs other functions that may be assigned to them.Solid and sustainable back-end support to front line Professional Business Team.-
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