Scommerce – Claims and Disputes
View: 101
Update day: 14-02-2024
Location: San Juan City National Capital Reg Marikina City
Category: Other
Industry:
Salary: Negotiate
Job content
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- With at least a year experience handling claims and investigation or 3 years experience in the E-Commerce Industry with basic knowledge of the claims and investigation process
- Excellent communication & interpersonal skills both verbal and written
- Able to develop solutions and communicate across the organization in an effective manner
- High proficiency in Microsoft excel
- Able to clearly identify and define issues that are being raised via emails and make necessary recommendations
- Possess self-management skills
- Able to efficiently organizes own time, assess priorities within own area of work, and work under tight deadlines with a high level of commitment
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the e-Commerce industry
- Willing to work at Batino, Laguna
Deadline: 30-03-2024
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