Position: Associate

Job type: Full-time

Salary: Negotiate

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Job content

Job Summary:

· The role is responsible for the timely collection of outstanding balances for Global Key Accounts

· Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debts and credits on a customer’s accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur

· Responsible for performing both reactive and proactive Credit Control. Recognize "root cause" debt collection issues and initiate corrective action

· Responsible for communicating daily via phone and email with customers, sales brokers and other employees to research and resolve customer deductions/Claims

· Responsible for developing relationships with key customer contacts through daily interaction with their Sales, Customer Service and Accounts Payable departments

· Responsible for identifying challenges in process and follow through with issues escalated to Sales, Customer Service and customers

· Responsible for preparing performance reporting and lead discussions on current team status

Accountabilities:

  • Pro-active and re-active Credit Control
  • Notify customers on outstanding on account
  • Follow up with customers through dunning letters, email reminders, phone calls and other local customer systems
  • Provide up to date status of the account, and address any queries from customers
  • Provide instructions on posting daily cash receipts and accurately code all customer deductions/Claims
  • Prepare deduction/Claims documentation to support the issuance of credit memos for valid deductions/Claims
  • Create debit items or deduction items on any invalid deductions in a timely manner and provide completed backup documentation to aid in the collection of the re-bill. Pursue and monitor collections of re-bills
  • Prepare documentation to support the issuance of chargeback invoices to suppliers as appropriate
  • Identify opportunities to improve processes that will minimize non-promotional deductions, clear deductions in a timelier manner and provide more extensive or reliable information to Marketing for promotional deductions taken

Special Challenges:

· This is a high profile role within the organization as dealing with Global Key Accounts

· Have the ability and energy to reconcile complex accounts

· Strong commercial acumen are required to deal effectively with senior internal and external stakeholders

Qualifications:

  • Must possess a Bachelor’s degree in Accounting, Finance or related course
  • This role must have credit control experience and strong understanding of how complex accounts can be quickly reconciled
  • This role requires no less than 5 years’ worth of accounting and/or AR background
  • This role requires experience working in a BPO or Shared Services Industry for at least 6 years
  • This role is a results-focused senior analyst, with strong communication skills both written & verbal
  • This role requires a results driven, focused team player, with good communication skills and strong drive
  • Have credibility and be able to negotiate with customers face to face and over the telephone whilst valuing the customer relationship wherever possible & be able to support the sales organization in debt collection matters
  • Must be fully experienced in multi-tasking while keeping key priorities in focus
  • Ability to work under tight time pressure whilst still maintaining high standards of work
  • Ability to deal effectively with senior internal and external stakeholders
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Deadline: 05-04-2024

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