Update day: 05-12-2022
Nasdaq is a unique company, sitting at the intersection of technology and capital markets, with a corporate purpose to champion inclusive growth and prosperity for all. Here, we work very hard and take our responsibilities—to customers, to the global community and to each other—seriously. We must. We have big ambitions. The work we do is mission-critical to running financial infrastructure around the world and creating more equitable economies.
Nasdaq Corporate Solutions provides our clients with solutions to help them manage and master the flow of information to reach shareholders, customers, employees, regulators, and the media to inform, inspire and influence the audiences critical to their success. We provide an unmatched suite of advanced technology, analytics, and consultative services across investor relations & corporate governance.
What We Offer
As an Investor Relations Senior Analyst, you will serve as a subject matter expert for Nasdaq’s desktop and mobile based Investor Relations workflow products. You will provide reactive and proactive customer support via email, phone, and live chat during US Afterhours. Moreover, you will respond to a wide variety of inquiries, including but not limited to financial data questions, product functionality, technical questions, and industry best practices. Additionally, you will help support our Content team by facilitating the resolution of data issues and participating in ad-hoc data projects. You will handle queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership. You will also work closely with the source provider to ensure client queries are resolved in a timely and accurate manner.
This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, HMO plans for you and your dependents, annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness and more.
What You Will Do
Providing support to a wide range of client queries via email, phone, and live chat;
Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base;
Troubleshooting and facilitating the resolution of technical and data issues and inquiries;
Documenting and tracking all client interactions in Nasdaq’s CRM system;
Acquiring and maintaining a strong working knowledge of the Investor Relations industry and keeping apprised of its regulations and updates;
Providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution;
Participating in ad-hoc data projects for clients;
Documenting and tracking all client interactions in Nasdaq’s CRM system.
What We Expect
A Bachelor’s degree in Business Administration, Economics or other related fields;
At least two years of experience in a shared services organization - preferably with combined content management and client service experience;
Familiarity/understanding of the Capital Markets;
Excellent communication skills in English, both oral and written;
Strong attention to detail while managing multiple concurrent tasks;
Ability to work independently in a fast-paced environment;
Positive attitude and deep customer service orientation – fundamentals include being friendly, engaging, professional, reliable, responsive, and proactive;
Willingness to work 6AM – 3PM Manila time and twice a week in the office
Does It Sound Like You?
Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.-
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