Senior Technical Project Manager

☞ TELETECH CUSTOMER CARE MANAGEMENT PHILS.INC.

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Location: Marikina City National Capital Reg Las Pinas City Navotas City Taguig City Mandaluyong City

Category: IT - Software

Industry:

Position: Supervisor/5 Years & Up Experienced Employee

Job type: Full-Time

Salary: Negotiate

Experience: 10 years

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Job content

Senior Technical Project Manager
Remote / Telecommute - US Shift
TTEC Digital is seeking a Senior Technical Project Manager to join our Technology Services team. This is a telecommuting opportunity with client site travel requirements.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing:

As part of our Digital Technical practice, you will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions in a client facing environment.
What you’ll be doing:
  • Manage the overall delivery relationship with clients
  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
  • Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people/TTEC staff, contractors, client resources and vendors]
  • Develop weekly status reports providing project progress and issues to client and account team
  • Develop financial reporting dashboards providing project financial status to client
  • Manage the design and define metrics used to indicate level of business case benefits
  • Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
  • Support project VP in reviewing invoices for accuracy
What skills you’ll need:
  • Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software
  • 5+ years Project Management experience within a consulting environment
  • 3 to 5 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
  • Experience leading multiple teams ranging in size from 3 to 30 people
  • Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
  • Superb written and verbal communication and listening skills
  • PMP certification (nice to have)
  • Keen attention to detail

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our TTEC Digital Technology practice drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.

What We Offer:
  • Global career mobility, employee recognition programs, professional development
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and health incentives
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
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