Position: Mid-Senior level

Job type: Full-time

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Job content

Lennor Metier is hiring for a highly diligent Senior Workforce Managerwith experience working in a BPO setting, to join a global outsourcing and technology company.


This position will be responsible for overseeing the workforce and MIS management functions across several sites and lines of business in order to guarantee that service levels, financial goals, and other KPIs are fulfilled. This role will also be responsible for managing the organization’s information system, as well as understanding the needs of each department and designing appropriate systems that may be used to meet the organization’s goals.

What To Expect From The Role
  • Ensure that timely operations schedules are established, implemented, and released
  • Examine and monitor team members’ projections, schedules, and plans
  • Create strategies to be employed in the implementation of software and hardware systems in the company
  • Provides business analysis, including the identification of important business drivers and root cause analysis
  • Prepare departmental reports for various business segments and stakeholders on a daily, weekly, monthly, and annual basis, as well as analyze historical performance statistics
  • Takes part in client calls and provides input on existing plans of action.
  • Establish a coordinated reporting effort in collaboration with other departments
  • Keep track of and keep an eye on the security of your hardware and software systems.
  • Provides coaching and motivation to team members in order for them to meet standards.
  • Leads a team of Workforce Analysts to ensure schedule adherence, seat usage, and reporting are all maintained and improved
  • Perform other duties assigned
What You’ll Need
  • With 6-8 years overall experience with at least 2 years working in a managerial role or similar preferably in a BPO setting
  • Strong background in forecasting, capacity planning, scheduling, reporting, and statistical analysis
  • Exhibit a strong understanding of performance management and employee development strategies
  • Excellent knowledge of operating systems and productivity software
  • Excellent organizational, interpersonal, and communication skills
  • Excellent leadership and decisive decision-making skills
  • Ability to write concise operation reports with appropriate supporting graphical and presentation exhibits.
  • Proficient in MS Office (Excel, Word, PowerPoint)
  • Amenable to work in Alabang
Location: Alabang

Setup: Hybrid

Shift: Night shift

Salary: Php 100,000 - Php 140,000

If you are passionate about this job, we’d love to hear from you!

Lennor is a talent partner for some of the most desired companies and next-generation enterprises looking to fill top talent across creative, digital, engineering, and technology domains. We look forward to helping you land your next career opportunity and achieving your goals!
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