Service and Parts Head for Carworld Mitsubishi Bataan

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Location: Bataan Central Luzon

Category: Other

Industry:

Salary: Negotiate

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Job content

Implements and achieve the approved daily, monthly and annual targets.
Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
Reviews the Aftersales performance and conduct forecasting of targets for approval.
Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
Regularly reviews warranty claims outstanding balance every month of each dealership and ensure issues/concerns which need to be discussed with Principal are done promptly.
Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.
Work with service personnel to test-check if high quality service and repairs standards are maintained and customers receive prompt responses and repair status.
Manage Parts Operations.

JOB SPECIFICATIONS:

Candidate must possess at least a Bachelor’s/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Supervisors/Assistant Managers/Managers specializing in auto aftersales or equivalent.
Excellent Customer-Relations/Customer-Handling skills.
Good verbal and written communication skills.
Applicants must be willing to work in Orani, Bataan.
Full-Time position(s) available.

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