Salary: Negotiate

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Job content

  • Implements and achieve the approved daily, monthly and annual targets.
  • Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
  • Reviews the Aftersales performance and conduct forecasting of targets for approval.
  • Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
  • Regularly reviews warranty claims outstanding balance every month of each dealership and ensure issues/concerns which need to be discussed with Principal are done promptly.
  • Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
  • Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.
  • Work with service personnel to test-check if high quality service and repairs standards are maintained and customers receive prompt responses and repair status.
  • Manage Parts Operations.

JOB SPECIFICATIONS:

  • Candidate must possess at least a Bachelor’s/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Supervisors/Assistant Managers/Managers specializing in auto aftersales or equivalent.
  • Excellent Customer-Relations/Customer-Handling skills.
  • Good verbal and written communication skills.
  • Applicants must be willing to work in Orani, Bataan.
  • Full-Time position(s) available.
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