Service Desk L1

iEMINENCE, INC.

View: 108

Update day: 13-11-2022

Location: Guimaras Western Visayas

Category: IT - Software

Industry: Computer Hardware Manufacturing

Position: Entry level

Job type: Full-time

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Job content

We iEminence have the team of Indian and Filipino, which make us special in the zone.We believe that only a solid foundationcan let us do what we do best. That’s the only way that we can make it work for you.We are composed of five executive directors with two decadesworth of collective international experience. This ensures that you can trust our leadership and direction when it comes to your enterprise’s needs.Our aim is simple: We specialize in delivering practical, efficient and productive solutions for your problems.Our missionis for our ideas to create value for you and your company.The RoleYou Will Be Responsible For
  • Log and track all requests and incidents reported through hotline, email, voice calls, tap-on-shoulder, etc.
  • Provides technical support, training, and guidance to users over the phone, remote login, or face-to-face.
  • Assists in the setup and operation of audio visual hardware as required including Video Conferencing
  • Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
  • Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Escalates and coordinates Service Desk requests (incidents/questions) to appropriate L2/3 support personnel
  • Occasional assistance in administration of local servers, switches, and IP phone systems
  • Configure and maintain local printers and multi-function devices
Ideal ProfileFreshers
  • Candidate must have Bachelor’s Degree of any course
BPO Shifters
  • Candidate must at least have 2 years in college with no back subjects
IT Professionals
  • Bachelor’s Degree Information Technology, Computer Science and any related courses.
What’s on Offer?
  • Work within a company with a solid track record of success
  • Work alongside & learn from best in class talent
  • Join a well known brand within IT Hardware
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