Shopee Xpress - Fulfillment (Hub Coordinator) - NCR
Location: Muntinlupa City National Capital Reg Valenzuela City
The People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company — from hiring the right talents, to developing employee-focused learning initiatives, and building a supportive environment for our employees to thrive in. At the core of Shopee’s success lies the talent and dedication of our employees. As our business expands, so does the need to grow with our employees. Browse our People team openings to see how you can make an impact with us.
- Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
- Conducts team briefing and documents minutes of the meeting
- Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
- Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
- Creates, reviews and validates reports coming from the hub.
- Assists Customer Support team in call outs to solve Customer support escalations
- Ensure Hub KPIs are effectively met
- Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity.
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