SMB Account Executive

Do you feel passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest-growing startups and next generation businesses?

Zendesk is the world’s leading Customer Support Platform, and we are growing our APAC business incredibly fast on the back of the success and value our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly high-reaching and fun sales professionals who embody Zendesk’s outstanding culture.

This is an outstanding early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales.

We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills.

You’ll be single-headedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base.

• Prospect and close New Business deals based in Australia and New Zealand - Outbound New Business, cold calling and managing the end to end deals.

• Manage a Book Of Business of existing customers, get to know them and accelerate our expansion growth

• Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries

• Be the voice of the small business customer - understand their needs and make them into heroes

• Learn and deliver high-impact product demos within weeks of joining

• A minimum of 1-2 years of SMB sales experience, comfortable with cold calls preferably in multi-tenant SaaS

• Outstanding organisational, presentation, and communication skills (both verbal and written)

• Ability to set yourself for success and define a Go To Market strategy

• Proficient level in English

• Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution to resolve problems

• Be part of one of the most diverse teams at Zendesk

• We provide a 2-week long ‘boot-camp’ to get you up to speed and contribute real work that matters, fast. You will learn our business, meet our customers, understand our products and technology, and establish the bonds and connections you need to succeed at Zendesk.

• We invest in and support you in your continuing skills development, helping you to develop your industry knowledge and increase your expertise in the messaging space.

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at ***************

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ********@zendesk.com with your specific accommodation request.

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