Position: Entry level

Job type: Full-time

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Job content

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities
  • Provide professional responses to user comments and questions on social media and other channels according to agreed KPIs
  • Owning and resolving issues for customers using the tools and resources provided
  • Effectively communicate with customers via various social support channels, creating brand advocates with a positive customer experience following a defined process.
  • Drive customer satisfaction and enhance the Razer brand, through championing products and educating customers
  • Actively reviews customer effort and helps increase brand awareness through social media and other channels
  • Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and following through with day-to-day administrative tasks to ensure the continued running of Social Media activities
Pre-Requisites
  • 2 years of equivalent work experience and preferably in a contact centre environment
  • Must have experience using popular Social Media platforms, especially Facebook & Twitter
  • Ability to have creative writing skills to repeat the same message, written in many ways and tailored to different customer writing styles
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and ability to prioritize work
  • Experience in communicating directly with the client and voicing their concerns
  • Good to have experience in using social listening tools
Are you game?
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Deadline: 06-04-2024

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