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Social Media Specialist
View: 106
Update day: 21-02-2024
Location: Quezon City National Capital Reg
Category: Marketing / PR Sales
Industry: Computers Electronics Manufacturing
Position: Entry level
Job type: Full-time
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Job content
Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities- Provide professional responses to user comments and questions on social media and other channels according to agreed KPIs
- Owning and resolving issues for customers using the tools and resources provided
- Effectively communicate with customers via various social support channels, creating brand advocates with a positive customer experience following a defined process.
- Drive customer satisfaction and enhance the Razer brand, through championing products and educating customers
- Actively reviews customer effort and helps increase brand awareness through social media and other channels
- Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and following through with day-to-day administrative tasks to ensure the continued running of Social Media activities
- 2 years of equivalent work experience and preferably in a contact centre environment
- Must have experience using popular Social Media platforms, especially Facebook & Twitter
- Ability to have creative writing skills to repeat the same message, written in many ways and tailored to different customer writing styles
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and ability to prioritize work
- Experience in communicating directly with the client and voicing their concerns
- Good to have experience in using social listening tools
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Deadline: 06-04-2024
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